People tend to easily complain, however, i think recognition of somebody going an extra mile is rare. For this reason i would like to let you know that your agent Kelvin TAN does excellent work.
The communication via whats-app runs very smoothly and in most cases, the turnaround time for a request or a question is quite fast, i.e. same day. He is quite knowledgeable and perfectly balances interests between tenant and landlord to ensure a fair outcome for both sides. (i take the liberty to judge that since i own 3 flats of my own in Germany and also know the landlord side). When it comes to paperwork, he is very helpful to ensure everything is filled in correctly and which steps to take.The icing on the cake is his pleasant personality which we encountered 2 years ago (when we viewed the flat) but which also is obvious in the communications we have.
I hope that this relationship will continue for as long as we stay here in Singapore.
Please let him know how much we appreciate his service.