I am writing this email to give a full complement to your agent Joseph Tan R010501I. I am a buyer without engaging an agent and I’ve recently looking to purchase an EA in seng kang area with very specific requirements. Happen to view one of Joseph listing but unfortunately, it’s not up to my liking. But he’s so helpful that he suggested me other of his listings that match my requirement at the fastest speed. He also answered all my question and doubt at his best knowledge.
The next day I went to his recommended listing as arranged and my family and I fall in love with it and immediately made an offer and he helped me push through the deal within an hour making it almost hassle free.
He’s not receiving any commission on my side but without fail he guided me in every single step and procedure I need to go through. Answered my question anytime I texted him, even went extra miles to screenshot hdb form submission, and guide me really step by step making sure I make no mistake.
When unfortunate things happened after I sign and deal; Government announced CB and my completion will be delayed, but he look me up and advise me how to write in to HDB to seek for approval and advise me on his other cases that have similar issue. And my appeal with his advice was successfully approved.
I’ve made a few request during this period and never once I was ignored but instead it was settled almost perfectly.
I even asked some other agent for advice and my answer was call hdb to ask but he will never push me away and giving me the best advice he could. He also never tried making any commission out of me like introducing banker or lawyer to me. I am Super Glad with his service and I think he well deserved at least this compliment from me and the company.