My wife and I are really impressed with Janet's buyer agent services. Her attention to detail and customer service is above expectation. After just having 1 meeting with her, she learnt our preferences, likes and dislikes very quickly, recommending houses to us to view and removing certain houses that we would not like so as not to waste our time.
For the first round of viewings, she planned all the viewings very well. The timings were great, with minimal time wasted in between viewings.
We decided to let her be our buyer agent for our house. During purchasing negotiations, she was able to persuade and negotiate with the seller to lower down the price of the house in our favor.
Unfortunately, the seller wanted to back out of the sale after 6 days. Realizing that my wife and I were greatly saddened by this news, Janet suggested that we could consult a Lawyer to know our rights and if we could get the seller to continue with the deal. She arranged for us to meet with her trusted HDB Law firm, SUBRA TT Law LLC at the HDB Hub. When we found out that just the consultation was SGD500, we were hesitant. However, Janet paid for the law consultation with her own money saying that if we do engage the lawyer, then we can reimburse her. I am so touched and happy that she did that for us.
All the necessary paperwork was carefully handled by her without any issues during the long and arduous 1 year that it took for us to sue the seller for specific performance. Also, she was always there to offer emotional support and encouragement each time we went to see the lawyers. Additionally, she gave timely and orderly advice on what to do for the next step of processing. We felt that she always got our back during the lawsuit.
Finally, after an exhausting lawsuit, we won the house. Janet's excellent service still continued. She helped us communicate with the seller for completing the transfer documents, arranging an appointment for our contractor to come visit the house for them to get an accurate measurement for the house renovation and just being there, present, ever helpful, when we are in doubt.
We highly recommended her as a buyer agent based on our experience. Not only is she knowledgeable in her area of expertise but also, a wonderful and fantastic person who does her best to help you get your dream home. 10 stars out of 10 stars.
Feel free to contact me for further information.