Client Testimonial

RYAN LOW

Associate Group Director

86661008
RYANLOW@PROPNEX.COM

From Mr Ernest, 14 Jan 2020:

I, Ernest Kang owner of North Park Residences. I met Ryan on the key receiving day, he gave me professional assist since day one until today. He is the one always there to help me during the period of renovation and also after rent out the unit. After renting out the unit, I still received the property condition report from Ryan. I sincerely appreciate you help and services. Thank you.

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From Ms Cami, 16 Jan 2020

I have extremely positive feedback to give to Ryan Low who had helped me rent my apartment in NorthPark one year ago and comes to the tenancy renewal for this month, he had done a very good job by negotiated for the new rental increment, although it was not easy but he never gave up .Beside, he also prepared a report for unit condition, coordination and speed responded to all enquiries. Impressed by his work manner after a year of collaboration and felt that he 's someone who is worth trusty with his professionalism. We will definitely recommend him to others and more opportunities given to him in the near future. Greatly appreciated and thanks again to Ryan!

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From Ms Sok, 16 Jan 2020

Siew Lee amazingly showed up at my apartment asking if I wanted to lease the house just an hour after I took over the house from Frasers.  From then onwards, looking for potential tenants to finally leasing the house has been a breeze.  Siew Lee and Ryan negotiated the rental, performed defect inspection on my behalf and ensure that the defects are fixed up prior to tenant moving in.  They kept me updated with the lease.  As I worked in China, I was not in Singapore most of the time, their support and services had been extremely helpful to me. Recently I met an issue with the tenant.  My tenant presented me with a list of defects affecting the apartment.  They were frustrated that Frasers had not been able to resolve the defects.  Out of self-protection, tenant demanded reducing the minor repairs deductibles in the contract from S$150 to S$50.  Tenant had been calling Siew Lee and Ryan so much that is causing a lot of pain to them. With Siew Lee and Ryan’s help, we managed to get the Frasers team together to have a face to face discussion with the tenant, agree on the fixes required.

Despite that, tenant was still unwilling to let go of their concerns.  Eventually Ryan helped us close the negotiations with an agreement that is better than my expectations.  I totally understand that the issue is between tenant and myself, I was at a loss what to do.  Ryan and Siew Lee stepped in and supported me in closing the issue.  I really appreciated that. Overall experience working with Siew Lee and Ryan has been amazing.  It is not easy to get agents like them that is so supportive.  I really appreciate their support and timely communication, I would definitely recommend them to anyone without hesitation.

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From Ms Eunice, 20 Jan 2020

You are the 3rd property agent that I approached for help, after the first 2 dash my hope with no offer. We first met on 11 June 2019 and you managed to get me a buyer to exercise his option on 21 August 2019.  The whole process took less than 3 months. This is very impressive, knowing that it’s not easy to sell a 2-bedroom apartment with open kitchen concept! Thank you very much for your hard work and for not giving up on my small unit.  I will not hesitate to recommend you to any of my friends who need professional guidance on property sale. Your company is lucky to have a diligent and resourceful associate like you. Please keep up the good job!

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