I am writing this email to show my appreciation to your two agents Lim Siew Lee (R059814G) and Mr Ryan Low (R059220C) for taking care of my apartment at Northpark residences. Siew Lee amazingly showed up at my apartment asking if I wanted to lease the house just an hour after I took over the house from Frasers. From then onwards, looking for potential tenants to finally leasing the house has been a breeze. Siew Lee and Ryan negotiated the rental, performed defect inspection on my behalf and ensure that the defects are fixed up prior to tenant moving in. They kept me updated with the lease. As I worked in China, I was not in Singapore most of the time, their support and services had been extremely helpful to me.
Recently I met an issue with the tenant. My tenant presented me with a list of defects affecting the apartment. They were frustrated that Frasers had not been able to resolve the defects. Out of self-protection, tenant demanded reducing the minor repairs deductibles in the contract from S$150 to S$50. Tenant had been calling Siew Lee and Ryan so much that is causing a lot of pain to them.
With Siew Lee and Ryan’s help, we managed to get the Frasers team together to have a face to face discussion with the tenant, agree on the fixes required. Despite that, tenant was still unwilling to let go of their concerns. Eventually Ryan helped us close the negotiations with an agreement that is better than my expectations. I totally understand that the issue is between tenant and myself, I was at a loss what to do. Ryan and Siew Lee stepped in and supported me in closing the issue. I really appreciated that.
Overall experience working with Siew Lee and Ryan has been amazing. It is not easy to get agents like them that is so supportive. I really appreciate their support and timely communication, I would definitely recommend them to anyone without hesitation.